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[Music]

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all right and welcome to the antique

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auction forum podcast I am I'm really

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glad we have our guest he was actually I

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visited him years ago in San Jose at the

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ebay campus and it's their Dean of

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Education Griff now people may know him

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from eBay as uncle Griff I think James

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Griff Griffith

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he is the ebay seller coach instructor

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mentor advocate with eBay North America

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marketplace team in addition he's an

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author of the official eBay Bible we'll

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talk about that a little bit and that's

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the authority of a guide for the

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beginning bitter seller professional

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entrepreneur as well as the host of he

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has a ebay radio which you can tune in

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to alright welcome to the show

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good to have you back good to be back

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it's been a long time and years ya know

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they they really have and a lot has

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changed in the world actually I mean

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look at what has changed since we last

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talked I mean cell phones now people can

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bid on their on their cell phones you

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know smartphones

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let's see social media I want to talk

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about that because I just noticed what

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is it 10 million likes on the Facebook

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page on on eBay first of all I don't

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know if you even know that but it's

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crazy yeah yeah yeah and so I also want

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to talk what how has a bay evolved not

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necessarily from the beginning because

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we kind of went over that I know the

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show was really old

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it started out sort of as an auction

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site started out in a garage - right in

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a condo in a condo yeah and piers condo

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here in Campbell which is a part of San

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Jose and corporate back in 1996 9065

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sorry 95 95 Wow and I would know I guess

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I'm an early eBay user because I started

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in 1998 which is kind of early right

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yeah back when I was at

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totally horrible to list something you

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had to upload your pictures elsewhere

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and it was just really really difficult

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took me maybe a half hour to list

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something on eBay and I just listed

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something in like five or less minutes

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the other day

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I mean it's so user-friendly back then

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has that been a goal right from the

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beginning to to make the site

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user-friendly yeah for both buying and

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selling they're separate initiatives but

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they are tied together and you know the

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challenge for eBay is it started out as

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a marketplace where anyone could sell

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anything to anybody and that was

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extremely appealing it was a kind of

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soft middle man platform that that broke

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the traditional barriers of location so

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that it didn't matter where you were you

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could offer things to basically the

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world if you have an internet connection

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the challenge for us since then is

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adapting to buyer expectations as the

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Internet has matured and online shopping

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has become more of a it's just a given

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everyone does it back then it were the

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the pioneers were the people who bought

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and sold and they would put up with a

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lot of built-in of inefficiencies like

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for example having to take 30 minutes or

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more just to list one item as those

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expectations have changed and the

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internet and technology itself has

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changed we've been able to pare that

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down to a much easier experience on the

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seller end right now I noticed today

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like for instance I'm buying a couple

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things for my boat and I'll just go into

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Google and I'll I'll type like I need a

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transient light you know a Trant transom

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light I type into Google and what comes

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up it's either Amazon or Ebay and I know

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I'm going to buy from one of those and

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is it's turned into a marketplace a lot

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of a marketplace that's kind of

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competing head-to-head with Amazon am I

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am I right about that well yes and no I

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mean of course all online marketplaces

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and retailers compete against each other

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now I mean in the past you'd have to

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walk into a

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colocation check out the prices jot them

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down get back in your car drive to

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another location not very efficient but

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now with something like Google shopping

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most everything online if it qualifies

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for Google's shopping feed will be

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presented in one one page so you'll see

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separate retailers separate websites

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you'll see different marketplaces and

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you'll see for example Amazon and eBay

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being those marketplaces and it's a

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great tool for buyers because that way

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buyers can find the best price

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regardless of a marketplace and to be

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honest with you as much as I want people

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to shop on eBay I most want people to

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buy the best deal they can find so yeah

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it's been it's it's a it's been a great

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tool for buyers to get the best value

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and it's not just when I say value it's

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not just for example the price but how

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fast am I going to get the item what

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guarantees are there these are all the

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the factors that a buyer uses for

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determining a final value that is going

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to compel them to either purchase or not

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from a particular vendor or marketplace

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I you know as an example uh if I if I

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don't need an item right away

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I'm willing to pay less for it if it's

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gonna take a month to get here but if I

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need an item really fast like I need to

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replace maybe my webcam and I need it

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for like in three days I'll pay a

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premium to get it that fast I'll balance

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that out if I can if I can actually get

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my car and drive to a store and get a

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better deal I might do that so the

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online read the merchant who's selling

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on any marketplace has to keep all of

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those considerations in play when they

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price and present their items regardless

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of where it is right now was the hardest

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part I know you were the very first

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customer service representative of eBay

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back in 96 am I where did you start

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yeah November of 96 what happened but

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but wouldn't you say that trust was the

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hardest thing to build to build the site

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trust on like both sides right yeah it's

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it's it's been an ongoing challenge

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because as as a marketplace that doesn't

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hold inventory like other marketplaces

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we shall be nameless Amazon there's we

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we have to take it on trust that the

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seller is shipping the item and the

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buyer is actually paying for it and not

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you know that everything is above board

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now appears original concept that people

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are basically good still holds true

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today but regardless of the fact that

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the majority of people are basically

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good all it takes is you know an

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experience one experience with a bad

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seller and you may be soured on that

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market place so yeah Trust is starting

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from the very beginning but then it

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really became a sort of a top-line topic

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for eBay back in 2007 it's a lot has

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happened since then but what we now

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offer buyers who shop on the site is an

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ebay money back guarantee so if

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something goes wrong with the sale you

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don't get the item the seller won't

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address your issues will cover it oh I

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didn't realize it was actually eBay

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covering it yeah well depending on the

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circumstances we covered and we may

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recoup from the seller or the merchant

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depending on the circumstances so there

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are there are instances where it's a no

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fault

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as you know the seller the seller

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shipped the item for example scan shows

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it was sipped but it was never delivered

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we can't hold the seller responsible for

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that but will will or if it was damaged

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in transit we will in those cases issue

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a full money back to the buyer and it's

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either out of eBay's pocket or we may

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recoup from the seller depending on the

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circumstances all right now that's been

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a great that's been that really went a

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long way to dispelling the notion that

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eBay was a unsafe place to purchase

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because it actually is and allowed us

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the space after we you know solve that

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major issue to then move on to issues

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like finding items as fast as possible

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there's no there's about a billion plus

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items on eBay that was one of my

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questions holy mackerel Wow

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now last time I you and I talked I think

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it was in the hundreds of millions yeah

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it made yeah maybe around five hundred

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million maybe a half a billion but it's

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there's over there's just about oh just

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a little bit more than a billion items

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on the site at any given time and that's

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constantly growing that's amazing and

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what about what about other countries

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that are you actually growing into other

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countries still today yeah

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the growth rates in various countries

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vary but the growth is still there we

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were pretty well established over time

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and markets in Europe and the UK Asia

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still offers great opportunity and as

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well as South America and even

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eventually Africa so there's still areas

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for expansion of any market place who

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has a global platform in two areas of

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the world where maybe right now there's

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not a lot of online shopping you know

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India is a huge player in the market now

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with with their burgeoning middle class

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and even Russia Russia has a burgeoning

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middle class they like to shop on eBay

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so now is Sir I've been to Russia a

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number of times lately in the last few

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years and I noticed some geo blocking on

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certain sites like Netflix for instance

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is there I mean certain shows on Netflix

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it's the really bizarre is eeep does

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eBay have to deal with any geo blocking

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from one country to another

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not really so what we'll do is we'll set

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policies are the only reason that a

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country a country might want to block

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eBay or specific eBay listings is

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because the actual content or the item

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for sale might not be legal in that

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country but we pretty much take care of

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that with our policies cover all types

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you know they're not there for the

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entire site so for example except for

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some minor things which we take care of

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with shipping there's very little that

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you can list legally on eBay within

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policy that can't be sold around the

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world but there are some things you

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can't so for example ivory you can't

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list it on eBay endangered species there

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are some and I can't think off the top

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of my head right at the moment there's

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some specific types of products where we

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found it just as easy to just say look

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those are prohibited because it becomes

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a nightmare if you're trying to ship

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globally there is one interesting one

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which only impacts our global shipping

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program if you're shipping to Italy on

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your own you can ship the pair of shoes

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there and take a chance the customs will

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let them through but the custom laws in

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Italy from what I believe is that you

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can't ship shoes in Italy

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leather shoes really well if you've ever

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spent time in Italy there's no

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particular about their shoes yeah

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they're good shoes too what would you

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say is the strangest thing someone tried

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to list on eBay

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that I mean I I went to an auction where

273
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this is a shrunken head one time I mean

274
00:12:06,789 --> 00:12:04,389
as they that wouldn't be allowed yeah

275
00:12:09,789 --> 00:12:06,799
funny Marty part so you can't sell Vardy

276
00:12:11,729 --> 00:12:09,799
parts that was good to know and I'm

277
00:12:16,869 --> 00:12:11,739
pretty sure a shrunken head is a body

278
00:12:19,449 --> 00:12:16,879
where it used to be yeah yeah but I mean

279
00:12:21,699 --> 00:12:19,459
do people try attempt to sell like

280
00:12:26,199 --> 00:12:21,709
banned items and you they get kicked out

281
00:12:29,109 --> 00:12:26,209
well no so what what happens today back

282
00:12:30,850 --> 00:12:29,119
in the in the in the heyday of you know

283
00:12:33,730 --> 00:12:30,860
the the auction site when it was

284
00:12:35,619 --> 00:12:33,740
primarily auctions people used it as a

285
00:12:37,600 --> 00:12:35,629
platform for grabbing attention by

286
00:12:40,900 --> 00:12:37,610
selling things like their soul or their

287
00:12:43,449 --> 00:12:40,910
ghosts or their kidney but that's kind

288
00:12:46,030 --> 00:12:43,459
of that's fallen by the wayside as eBay

289
00:12:48,189 --> 00:12:46,040
is matured our seller seller base is

290
00:12:50,679 --> 00:12:48,199
matured as well so you don't see much of

291
00:12:51,340 --> 00:12:50,689
that if any anymore and probably just

292
00:12:53,350 --> 00:12:51,350
for the better

293
00:12:55,780 --> 00:12:53,360
yeah but sometimes somebody might list

294
00:12:57,160 --> 00:12:55,790
something we have filters in place that

295
00:13:00,119 --> 00:12:57,170
if you try to list something that's

296
00:13:02,739 --> 00:13:00,129
prohibited on the site the filters and

297
00:13:05,319 --> 00:13:02,749
99% of the time will catch it and either

298
00:13:07,299 --> 00:13:05,329
block it or give you a warning I think

299
00:13:10,350 --> 00:13:07,309
the biggest issue now is not so much

300
00:13:13,299 --> 00:13:10,360
those attention-grabbing unusual things

301
00:13:15,429 --> 00:13:13,309
we still have issues with copyrights so

302
00:13:17,559 --> 00:13:15,439
you know the way that the law is written

303
00:13:19,179 --> 00:13:17,569
in the United States that's the Digital

304
00:13:21,960 --> 00:13:19,189
Millennium Copyright Act from nineteen

305
00:13:25,150 --> 00:13:21,970
ninety six or eight I can't remember now

306
00:13:27,850 --> 00:13:25,160
if a rights holder see something on a

307
00:13:30,249 --> 00:13:27,860
site like eBay Amazon anywhere that they

308
00:13:33,519 --> 00:13:30,259
believe infringes upon their property

309
00:13:35,639 --> 00:13:33,529
rights they can issue a takedown demand

310
00:13:37,689 --> 00:13:35,649
of that site and the site has no

311
00:13:39,609 --> 00:13:37,699
recourse but to

312
00:13:41,949 --> 00:13:39,619
the item down deleted entirely from the

313
00:13:44,049 --> 00:13:41,959
site and that's what eBay does any any

314
00:13:46,960 --> 00:13:44,059
site will do that and a lot of our

315
00:13:49,090 --> 00:13:46,970
sellers are sometimes new time new

316
00:13:51,249 --> 00:13:49,100
sellers are not familiar with this

317
00:13:53,829 --> 00:13:51,259
process and they get very upset with

318
00:13:55,179 --> 00:13:53,839
eBay and say eBay is trying to ruin my

319
00:13:57,819 --> 00:13:55,189
business and you know this was

320
00:13:59,799 --> 00:13:57,829
definitely not fake and and we said look

321
00:14:01,840 --> 00:13:59,809
it's I have a whole explanation that I

322
00:14:04,359 --> 00:14:01,850
send to sellers who email me about this

323
00:14:07,539 --> 00:14:04,369
and say hey look it's not us we're we're

324
00:14:09,069 --> 00:14:07,549
bound by the federal law and or else

325
00:14:11,559 --> 00:14:09,079
we'll be in trouble and if the rights

326
00:14:13,509 --> 00:14:11,569
owner tells us that they we have to take

327
00:14:15,789 --> 00:14:13,519
something down we don't get to negotiate

328
00:14:18,429 --> 00:14:15,799
we don't get to act on behalf of the

329
00:14:21,340 --> 00:14:18,439
seller we can't say well prove it the

330
00:14:22,929 --> 00:14:21,350
law says immediate take down and that's

331
00:14:24,519 --> 00:14:22,939
what we do and it really gets some

332
00:14:26,319 --> 00:14:24,529
people angry but unfortunately that's

333
00:14:31,299 --> 00:14:26,329
the Lord you don't like the law talk to

334
00:14:34,569 --> 00:14:31,309
your Congressman or woman yeah now when

335
00:14:36,549 --> 00:14:34,579
something is on eBay and it slips

336
00:14:38,409 --> 00:14:36,559
through the filters does is there a way

337
00:14:40,629 --> 00:14:38,419
to flag something like that and like to

338
00:14:42,579 --> 00:14:40,639
say if I went on eBay and I saw a body

339
00:14:45,369 --> 00:14:42,589
part that was listed wrong or something

340
00:14:47,470 --> 00:14:45,379
yeah every listing has a little link

341
00:14:49,629 --> 00:14:47,480
that says report this item I see yeah I

342
00:14:51,369 --> 00:14:49,639
should have known that and body parts

343
00:14:54,849 --> 00:14:51,379
would get reported really quick

344
00:14:56,529 --> 00:14:54,859
I'm sure reports yeah yeah now I get it

345
00:14:58,809 --> 00:14:56,539
I got to tell you of a situation that

346
00:15:02,289 --> 00:14:58,819
happened a number of years ago in the

347
00:15:04,629 --> 00:15:02,299
beginning of eBay myself it wasn't my

348
00:15:06,970 --> 00:15:04,639
idea but someone another art dealer an

349
00:15:08,559 --> 00:15:06,980
antique dealer told me said hey look I

350
00:15:11,349 --> 00:15:08,569
got some advice for you

351
00:15:14,169 --> 00:15:11,359
he said go if there's an artist you like

352
00:15:16,529 --> 00:15:14,179
or collect or looking for go in and

353
00:15:19,869 --> 00:15:16,539
search on eBay and misspelled his name

354
00:15:22,029 --> 00:15:19,879
right so I was this is before the spell

355
00:15:24,699 --> 00:15:22,039
check was up and all that on on eBay

356
00:15:27,309 --> 00:15:24,709
long before that so I actually found a

357
00:15:30,159 --> 00:15:27,319
painting doing that it was a lot of but

358
00:15:31,479 --> 00:15:30,169
there was one artist that I really liked

359
00:15:33,879 --> 00:15:31,489
and ended up being a really valuable

360
00:15:36,099 --> 00:15:33,889
painting so I ended up buying it at a

361
00:15:38,229 --> 00:15:36,109
really good price and then someone

362
00:15:42,129 --> 00:15:38,239
contacted the seller and she cancelled

363
00:15:44,109 --> 00:15:42,139
the sale and I was really upset about

364
00:15:46,989 --> 00:15:44,119
that I caused I caused a little bit of

365
00:15:48,879 --> 00:15:46,999
trouble but nothing really happened do

366
00:15:51,170 --> 00:15:48,889
things like that still happen today I

367
00:15:53,420 --> 00:15:51,180
mean dude

368
00:15:54,710 --> 00:15:53,430
like that I wouldn't be surprised but I

369
00:15:58,550 --> 00:15:54,720
haven't heard of anything like that

370
00:16:01,640 --> 00:15:58,560
happening in years most sellers I think

371
00:16:04,640 --> 00:16:01,650
are more careful now about the way they

372
00:16:07,190 --> 00:16:04,650
spell something especially an artist

373
00:16:08,660 --> 00:16:07,200
name yeah they're still instances I can

374
00:16:10,490 --> 00:16:08,670
give you an example right off because I

375
00:16:13,280 --> 00:16:10,500
spend a lot of time buying clothing on

376
00:16:15,260 --> 00:16:13,290
the site I also sell up clothing but if

377
00:16:18,560 --> 00:16:15,270
you go search for Van Heusen and you

378
00:16:20,750 --> 00:16:18,570
spell Hughes and with a hu e and H E you

379
00:16:23,060 --> 00:16:20,760
be surprised how many show up with the

380
00:16:26,330 --> 00:16:23,070
wrong spelling hu e is wrong yeah and

381
00:16:28,430 --> 00:16:26,340
but people still use it now in certain

382
00:16:31,460 --> 00:16:28,440
cases where there are known misspellings

383
00:16:34,010 --> 00:16:31,470
we can we we have the power now to tie

384
00:16:35,630 --> 00:16:34,020
it back and say you know did you mean

385
00:16:37,370 --> 00:16:35,640
this and then show the items with the

386
00:16:39,950 --> 00:16:37,380
correct spelling so Wow

387
00:16:42,920 --> 00:16:39,960
yeah as we move away from keyword search

388
00:16:45,100 --> 00:16:42,930
being you know the single most important

389
00:16:47,450 --> 00:16:45,110
component on eBay for finding it items

390
00:16:48,920 --> 00:16:47,460
this becomes less and less of a problem

391
00:16:51,280 --> 00:16:48,930
now for things that are one-of-a-kind

392
00:16:53,450 --> 00:16:51,290
like art or antiques or collectibles

393
00:16:55,970 --> 00:16:53,460
keywords are always always going to

394
00:16:57,920 --> 00:16:55,980
matter but anything that's identifiable

395
00:17:01,160 --> 00:16:57,930
with a product identifier which would be

396
00:17:03,320 --> 00:17:01,170
a barcode a UPC number an ISBN number

397
00:17:04,820 --> 00:17:03,330
we're in the processes has been going on

398
00:17:07,610 --> 00:17:04,830
for a couple of years now building out

399
00:17:10,040 --> 00:17:07,620
the eBay catalog or database and those

400
00:17:13,430 --> 00:17:10,050
are more important points than the

401
00:17:14,900 --> 00:17:13,440
actual title keywords Wow speaking of

402
00:17:17,900 --> 00:17:14,910
that I know this is a little far-fetched

403
00:17:21,110 --> 00:17:17,910
but how about image recognition has that

404
00:17:26,270 --> 00:17:21,120
ever been discussed at eBay like if

405
00:17:28,340 --> 00:17:26,280
someone does you have it on eBay yeah

406
00:17:30,350 --> 00:17:28,350
soak up about a half a year ago we

407
00:17:31,730 --> 00:17:30,360
announced this initiative where we had

408
00:17:33,170 --> 00:17:31,740
not had the image search and it's I

409
00:17:35,270 --> 00:17:33,180
think it's available only on mobile

410
00:17:36,890 --> 00:17:35,280
phones but if you go on the mobile app

411
00:17:38,450 --> 00:17:36,900
and you run a search there's a and

412
00:17:40,540 --> 00:17:38,460
depending on which type of app you're

413
00:17:42,890 --> 00:17:40,550
running on which phone there's a little

414
00:17:45,200 --> 00:17:42,900
thing that you can use you can you can

415
00:17:48,530 --> 00:17:45,210
take a picture of an item and then eBay

416
00:17:51,050 --> 00:17:48,540
will search for similar lists images and

417
00:17:52,700 --> 00:17:51,060
bring up those listings for some things

418
00:17:55,190 --> 00:17:52,710
you know in its first day it's it's a

419
00:17:58,370 --> 00:17:55,200
it's a self learning algorithm like a

420
00:18:00,830 --> 00:17:58,380
lot of AI today you know you'd get some

421
00:18:03,650 --> 00:18:00,840
not-so-great results but over time it's

422
00:18:04,549 --> 00:18:03,660
actually been improving I was in a store

423
00:18:06,320 --> 00:18:04,559
about a month

424
00:18:08,749 --> 00:18:06,330
and I saw a pair of shoes that I liked

425
00:18:11,239 --> 00:18:08,759
and I took a picture of them I made sure

426
00:18:13,039 --> 00:18:11,249
it wasn't too busy and eBay brought up

427
00:18:16,399 --> 00:18:13,049
all the examples of those shoes

428
00:18:18,110 --> 00:18:16,409
so yeah image image recognition is a big

429
00:18:21,619 --> 00:18:18,120
component in search right now at eBay

430
00:18:23,960 --> 00:18:21,629
and it'll be more so as time goes on wow

431
00:18:25,220 --> 00:18:23,970
that's amazing and it makes me you know

432
00:18:27,680 --> 00:18:25,230
one of the questions I was going to ask

433
00:18:32,570 --> 00:18:27,690
late in this interview but since we're

434
00:18:35,509 --> 00:18:32,580
on it well aib more of of ebay as in

435
00:18:40,249 --> 00:18:35,519
what what could the evolution of eBay

436
00:18:41,690 --> 00:18:40,259
possibly be well it's always speculation

437
00:18:42,470 --> 00:18:41,700
about what the future holds and I

438
00:18:43,940 --> 00:18:42,480
wouldn't want to make any

439
00:18:46,220 --> 00:18:43,950
forward-looking statements because our

440
00:18:48,619 --> 00:18:46,230
Investor Relations team would take me to

441
00:18:52,549 --> 00:18:48,629
task for that but yeah a is a big

442
00:18:54,259 --> 00:18:52,559
component for search primarily there's

443
00:18:55,970 --> 00:18:54,269
there are two components this the

444
00:18:57,289 --> 00:18:55,980
component for search so that buyers can

445
00:18:59,779 --> 00:18:57,299
find what they're looking for not only

446
00:19:01,639 --> 00:18:59,789
fast and easy but based on the way they

447
00:19:04,159 --> 00:19:01,649
like to search involves artificial

448
00:19:05,810 --> 00:19:04,169
intelligence and machine learning and I

449
00:19:07,789 --> 00:19:05,820
eBay is not the only one although we

450
00:19:09,940 --> 00:19:07,799
take pride in in the challenge that we

451
00:19:13,310 --> 00:19:09,950
face because not all of our merchandise

452
00:19:16,119 --> 00:19:13,320
can be arrayed in a database like a

453
00:19:18,499 --> 00:19:16,129
catalog you know Amazon for example

454
00:19:20,869 --> 00:19:18,509
99.9% of all their merchandise is

455
00:19:23,119 --> 00:19:20,879
catalog able to begin with so it's much

456
00:19:25,039 --> 00:19:23,129
easier to find in some cases what you're

457
00:19:27,259 --> 00:19:25,049
looking for historically there we need

458
00:19:29,509 --> 00:19:27,269
to meet that challenge and then at the

459
00:19:31,700 --> 00:19:29,519
same time make sure that we're not

460
00:19:33,080 --> 00:19:31,710
leaving behind what the merchandise that

461
00:19:36,440 --> 00:19:33,090
makes eBay special which is that

462
00:19:39,259 --> 00:19:36,450
one-of-a-kind merchandise that big sites

463
00:19:41,810 --> 00:19:39,269
find it really hard to have to serve up

464
00:19:44,149 --> 00:19:41,820
so they they kind of not go after it so

465
00:19:47,119 --> 00:19:44,159
you can take a picture of a of a

466
00:19:49,220 --> 00:19:47,129
painting and eBay can show you examples

467
00:19:51,200 --> 00:19:49,230
that are similar to that and that might

468
00:19:52,970 --> 00:19:51,210
be an effective way besides just keyword

469
00:19:55,310 --> 00:19:52,980
search of finding the item itself and

470
00:19:59,119 --> 00:19:55,320
that will improve over time on the

471
00:20:00,830 --> 00:19:59,129
seller end our sellers understandably so

472
00:20:02,930 --> 00:20:00,840
whether you're experienced or brand new

473
00:20:05,389 --> 00:20:02,940
needs some guidance when they list an

474
00:20:09,289 --> 00:20:05,399
item for example price and price

475
00:20:10,730 --> 00:20:09,299
guidance based on AI isn't as a thing at

476
00:20:14,690 --> 00:20:10,740
eBay that's we're developing right now

477
00:20:16,609 --> 00:20:14,700
and it actually is in play especially

478
00:20:18,140 --> 00:20:16,619
for catalog able items but also for

479
00:20:19,610 --> 00:20:18,150
unique items

480
00:20:21,230 --> 00:20:19,620
so that sellers when they're listing an

481
00:20:23,240 --> 00:20:21,240
item get a better idea of what they

482
00:20:25,370 --> 00:20:23,250
should expect currently for a market

483
00:20:26,630 --> 00:20:25,380
price and they can then price their

484
00:20:28,610 --> 00:20:26,640
items accordingly because there's

485
00:20:31,220 --> 00:20:28,620
nothing more discouraging than putting

486
00:20:32,750 --> 00:20:31,230
an item at too high a price or maybe

487
00:20:34,040 --> 00:20:32,760
putting in a too low a price and then

488
00:20:36,020 --> 00:20:34,050
finding out afterwards you could have

489
00:20:39,080 --> 00:20:36,030
got a lot more money for it so I

490
00:20:42,290 --> 00:20:39,090
remember years ago a friend of mine

491
00:20:47,000 --> 00:20:42,300
listed something like 400 Royal Doulton

492
00:20:48,620 --> 00:20:47,010
mugs you know one at a time and he the

493
00:20:53,030 --> 00:20:48,630
thing back then this is I would say

494
00:20:55,340 --> 00:20:53,040
probably back in 99 or 2000 something

495
00:20:57,680 --> 00:20:55,350
like that the the deal was then he

496
00:21:00,110 --> 00:20:57,690
listed them all starting at like 29

497
00:21:01,910 --> 00:21:00,120
cents apiece and let all the tons of

498
00:21:03,980 --> 00:21:01,920
bids come in and they did they came in

499
00:21:07,100 --> 00:21:03,990
and they all sold for what for what

500
00:21:09,200 --> 00:21:07,110
happens now I tried that lately like a

501
00:21:14,060 --> 00:21:09,210
really low starting bid on eBay on

502
00:21:15,920 --> 00:21:14,070
something and it bombed yeah and so it's

503
00:21:17,900 --> 00:21:15,930
a bit it's more of a risk I think now

504
00:21:19,790 --> 00:21:17,910
today it is definitely more of a risk

505
00:21:22,790 --> 00:21:19,800
because the the marketplace for antiques

506
00:21:23,870 --> 00:21:22,800
has changed a lot I'm sure you know this

507
00:21:25,970 --> 00:21:23,880
I don't know I'm not telling you

508
00:21:27,740 --> 00:21:25,980
something you don't know but you know

509
00:21:29,840 --> 00:21:27,750
the best of the best is still bringing

510
00:21:32,770 --> 00:21:29,850
good prices but a lot of stuff is not

511
00:21:34,880 --> 00:21:32,780
selling for what it used to we find that

512
00:21:36,320 --> 00:21:34,890
collectors for example who've been

513
00:21:39,130 --> 00:21:36,330
collecting all their lives and are now

514
00:21:41,570 --> 00:21:39,140
entering their you know twilight years

515
00:21:42,920 --> 00:21:41,580
slouching slowly towards enfeeble Minh

516
00:21:44,450 --> 00:21:42,930
and they want to be able to give the

517
00:21:46,790 --> 00:21:44,460
stuff to their kids kids don't want the

518
00:21:49,630 --> 00:21:46,800
stuff anymore right so the marketplace

519
00:21:51,860 --> 00:21:49,640
gets flooded with you know medium grade

520
00:21:54,410 --> 00:21:51,870
antiques and collectibles and this is

521
00:21:57,050 --> 00:21:54,420
depressed prices so we're you know what

522
00:21:58,550 --> 00:21:57,060
I remember back in the in the 70s and

523
00:22:01,100 --> 00:21:58,560
the heyday of the antiques business when

524
00:22:03,650 --> 00:22:01,110
I started out as a young man you know a

525
00:22:05,330 --> 00:22:03,660
country for drawer chest of drawers and

526
00:22:07,280 --> 00:22:05,340
painted pine you know maybe just

527
00:22:08,750 --> 00:22:07,290
varnished could bring a premium at

528
00:22:11,240 --> 00:22:08,760
auction thousands and thousands of

529
00:22:13,850 --> 00:22:11,250
dollars you're lucky if it brings 500

530
00:22:16,100 --> 00:22:13,860
bucks today that's right so in many ways

531
00:22:18,740 --> 00:22:16,110
this is it may be bad for some sellers

532
00:22:21,440 --> 00:22:18,750
but it's if you're looking to collect

533
00:22:23,150 --> 00:22:21,450
it's probably a buyers market right now

534
00:22:25,610 --> 00:22:23,160
because every market eventually over

535
00:22:29,390 --> 00:22:25,620
time comes back or goes up but this is

536
00:22:31,670 --> 00:22:29,400
one of the one of the results of the the

537
00:22:33,170 --> 00:22:31,680
that happens when you make a market

538
00:22:34,550 --> 00:22:33,180
is more efficient as it cuts out a lot

539
00:22:36,620 --> 00:22:34,560
of middlemen and then that ends up

540
00:22:38,450 --> 00:22:36,630
bringing prices down and that we saw

541
00:22:41,840 --> 00:22:38,460
this immediately with the internet and

542
00:22:43,130 --> 00:22:41,850
eBay back in the late 90s a lot of

543
00:22:45,050 --> 00:22:43,140
things that for decades had been

544
00:22:46,370 --> 00:22:45,060
considered very valuable suddenly we

545
00:23:13,720 --> 00:22:46,380
realized there was a lot more of these

546
00:23:19,490 --> 00:23:17,600
but now yours are more valuable oh I

547
00:23:22,340 --> 00:23:19,500
just restricted the market that is

548
00:23:24,530 --> 00:23:22,350
really funny yeah you know I mean and

549
00:23:26,990 --> 00:23:24,540
here's here's it the other thing it that

550
00:23:29,170 --> 00:23:27,000
eBay has changed a little bit and I find

551
00:23:31,190 --> 00:23:29,180
this firm when I speak to you know

552
00:23:33,560 --> 00:23:31,200
people that I've collected for a long

553
00:23:35,810 --> 00:23:33,570
time they have a story with every item

554
00:23:38,630 --> 00:23:35,820
we got in our car we drove 50 miles so

555
00:23:40,340 --> 00:23:38,640
we've looked in and we found this you

556
00:23:42,290 --> 00:23:40,350
know on a little estate sale on the side

557
00:23:46,460 --> 00:23:42,300
of the road and they have their stories

558
00:23:49,520 --> 00:23:46,470
and in any online buying of any antique

559
00:23:51,200 --> 00:23:49,530
so to speak it kind of loses that you

560
00:23:55,790 --> 00:23:51,210
know that's that's gone with a click now

561
00:23:58,970 --> 00:23:55,800
I don't think that's necessarily a bad

562
00:24:02,450 --> 00:23:58,980
thing well yeah well you're sitting on

563
00:24:04,790 --> 00:24:02,460
that side this is our research shows

564
00:24:07,880 --> 00:24:04,800
that buyers unless your story is really

565
00:24:10,100 --> 00:24:07,890
compelling and easy to digest buyers

566
00:24:11,570 --> 00:24:10,110
aren't reading it so sellers will tell

567
00:24:13,070 --> 00:24:11,580
you this they'll say buyers don't read

568
00:24:15,410 --> 00:24:13,080
buyers don't read and then they'll put

569
00:24:17,240 --> 00:24:15,420
3,000 paragraphs in their listing yeah

570
00:24:18,980 --> 00:24:17,250
they're not gonna read it so if you can

571
00:24:22,520 --> 00:24:18,990
make it in a few sentences if you can

572
00:24:23,960 --> 00:24:22,530
sum it up and I you know I know from my

573
00:24:25,820 --> 00:24:23,970
book writing days that it's always

574
00:24:27,140 --> 00:24:25,830
possible to take a paragraph and reduce

575
00:24:28,970 --> 00:24:27,150
it to a sentence if you're really

576
00:24:31,610 --> 00:24:28,980
creative and you still get the same

577
00:24:33,590 --> 00:24:31,620
point across in what matters to the

578
00:24:35,630 --> 00:24:33,600
buyer if it's proven on sand they want

579
00:24:37,760 --> 00:24:35,640
some example of provenance being able to

580
00:24:39,470 --> 00:24:37,770
show that in a way that's easily read

581
00:24:42,230 --> 00:24:39,480
and scanned and remembered that's a good

582
00:24:44,600 --> 00:24:42,240
thing but a paragraph long story in the

583
00:24:45,350 --> 00:24:44,610
early days of eBay people really found

584
00:24:47,900 --> 00:24:45,360
those entertain

585
00:24:49,930 --> 00:24:47,910
that that day is over really and it's

586
00:24:52,039 --> 00:24:49,940
you really got to be brief concise and

587
00:24:55,940 --> 00:24:52,049
comprehensive about your descriptions or

588
00:24:57,770 --> 00:24:55,950
your buyer may may probably not read it

589
00:24:59,720 --> 00:24:57,780
but also may end up skipping over

590
00:25:01,430 --> 00:24:59,730
information that really is important

591
00:25:03,650 --> 00:25:01,440
because they know I'm not gonna read all

592
00:25:06,430 --> 00:25:03,660
this yeah well you know the rarity

593
00:25:10,130 --> 00:25:06,440
condition those are the things you know

594
00:25:13,730 --> 00:25:10,140
that really matter the most

595
00:25:18,020 --> 00:25:13,740
what would you say that was a Bay's best

596
00:25:19,760 --> 00:25:18,030
choice in in change in policy and that

597
00:25:23,060 --> 00:25:19,770
could be from anything from introducing

598
00:25:25,010 --> 00:25:23,070
a new type of thing eBay Motors for

599
00:25:27,020 --> 00:25:25,020
instance that must have been really big

600
00:25:28,610 --> 00:25:27,030
was that that was a big thing in fact

601
00:25:30,620 --> 00:25:28,620
even pierre thought well this won't work

602
00:25:34,039 --> 00:25:30,630
I was gonna buy cars on the internet

603
00:25:36,470 --> 00:25:34,049
piracy I I remember how I think you told

604
00:25:39,799 --> 00:25:36,480
me this that someone tried to list a toy

605
00:25:41,990 --> 00:25:39,809
mustang and then some or a real Mustang

606
00:25:44,510 --> 00:25:42,000
and they they couldn't understand how to

607
00:25:46,580 --> 00:25:44,520
list it as toy or or not a toy and

608
00:25:47,930 --> 00:25:46,590
that's how that created or did someone

609
00:25:49,039 --> 00:25:47,940
else tell me this I don't remember I

610
00:25:50,240 --> 00:25:49,049
think you may have heard that somewhere

611
00:25:51,830 --> 00:25:50,250
else I don't yeah remember that

612
00:25:54,440 --> 00:25:51,840
particular story I remember this someone

613
00:25:55,880 --> 00:25:54,450
did list a car on eBay and Pierre looked

614
00:25:58,700 --> 00:25:55,890
at the listing and said well how is this

615
00:25:59,960 --> 00:25:58,710
isn't gonna work but it did yeah if I

616
00:26:02,720 --> 00:25:59,970
had to think about the single most

617
00:26:05,120 --> 00:26:02,730
important thing and there's so many I

618
00:26:07,070 --> 00:26:05,130
would have to say the and it was

619
00:26:10,450 --> 00:26:07,080
probably inevitable but I would say the

620
00:26:15,770 --> 00:26:10,460
introduction of a fixed price format

621
00:26:17,510 --> 00:26:15,780
there's a lot of there's always there at

622
00:26:19,610 --> 00:26:17,520
the time and even today there still is

623
00:26:22,220 --> 00:26:19,620
controversy about well you know I only

624
00:26:25,850 --> 00:26:22,230
use auctions or you know I'll never use

625
00:26:27,200 --> 00:26:25,860
fixed price and that's always amazed me

626
00:26:29,659 --> 00:26:27,210
that people aren't willing to consider

627
00:26:31,400 --> 00:26:29,669
another format because even in the in

628
00:26:33,740 --> 00:26:31,410
the antiques business if you're a smart

629
00:26:35,570 --> 00:26:33,750
dealer you go to a show you don't

630
00:26:37,549 --> 00:26:35,580
auction the item off you put a price on

631
00:26:39,650 --> 00:26:37,559
it you may negotiate it down so the

632
00:26:41,180 --> 00:26:39,660
fixed price with the best offer option I

633
00:26:44,390 --> 00:26:41,190
think was one of the smarter things

634
00:26:46,370 --> 00:26:44,400
we've ever done in particular and

635
00:26:48,220 --> 00:26:46,380
specifically for those items were

636
00:26:51,260 --> 00:26:48,230
historically that's how they would sell

637
00:26:53,210 --> 00:26:51,270
the as you know the problem with or the

638
00:26:56,419 --> 00:26:53,220
risk with using an auction format as if

639
00:26:58,130 --> 00:26:56,429
it's not highly desirable your chance of

640
00:26:58,970 --> 00:26:58,140
getting that price bit up in a bidding

641
00:27:04,539 --> 00:26:58,980
war is

642
00:27:07,039 --> 00:27:04,549
less likely and sometimes we may over

643
00:27:08,930 --> 00:27:07,049
value our own antiques or collectibles

644
00:27:10,580 --> 00:27:08,940
because you know they mean a lot to us

645
00:27:13,220 --> 00:27:10,590
and that could be a big disappointment

646
00:27:15,200 --> 00:27:13,230
so understanding value and then using

647
00:27:18,200 --> 00:27:15,210
the right format is critical to success

648
00:27:20,630 --> 00:27:18,210
on eBay I'm always surprised that people

649
00:27:23,210 --> 00:27:20,640
still use clothing and they put it up

650
00:27:25,640 --> 00:27:23,220
for auction unless this is a rare piece

651
00:27:28,070 --> 00:27:25,650
of clothing who wants the number one

652
00:27:29,810 --> 00:27:28,080
who's gonna pay a lot and we also know

653
00:27:32,390 --> 00:27:29,820
from bio research that you know for

654
00:27:34,820 --> 00:27:32,400
example the early days of eBay lots of

655
00:27:36,860 --> 00:27:34,830
antique buyers and sellers use the site

656
00:27:39,680 --> 00:27:36,870
and they were they were comfortable with

657
00:27:41,930 --> 00:27:39,690
that format the vast majority of buyers

658
00:27:43,820 --> 00:27:41,940
in the world are not comfortable buying

659
00:27:45,980 --> 00:27:43,830
at auction they want to find something

660
00:27:47,360 --> 00:27:45,990
they want to see the price and they want

661
00:27:48,919 --> 00:27:47,370
to purchase it they don't want to put a

662
00:27:51,020 --> 00:27:48,929
bid and then wait to see if they get

663
00:27:53,180 --> 00:27:51,030
outbid and think oh do I have to bid

664
00:27:56,180 --> 00:27:53,190
more it becomes more of anxiety than you

665
00:27:58,820 --> 00:27:56,190
know just purchasing something so using

666
00:28:01,010 --> 00:27:58,830
that format is important but I think

667
00:28:04,190 --> 00:28:01,020
probably the introduction of the buy buy

668
00:28:06,169 --> 00:28:04,200
it now format was was it was a was a big

669
00:28:07,789 --> 00:28:06,179
one what I rated is the most important

670
00:28:09,919 --> 00:28:07,799
that's hard because there's so many

671
00:28:13,100 --> 00:28:09,929
things that we're done on eBay but

672
00:28:16,280 --> 00:28:13,110
that's a big one Wow I understand for

673
00:28:19,430 --> 00:28:16,290
the person who has like a rare

674
00:28:21,890 --> 00:28:19,440
collectible and they say well I don't

675
00:28:23,600 --> 00:28:21,900
know where to price this at and boy what

676
00:28:25,100 --> 00:28:23,610
happens if i under price it or what

677
00:28:26,830 --> 00:28:25,110
happens that like you said earlier what

678
00:28:29,390 --> 00:28:26,840
happens if I over price it no in a bit

679
00:28:32,210 --> 00:28:29,400
there is that sweet spot that they're

680
00:28:34,190 --> 00:28:32,220
trying to find an auction is really good

681
00:28:38,870 --> 00:28:34,200
for that I mean on a like you said the

682
00:28:42,110 --> 00:28:38,880
rare items get bid on is that like the

683
00:28:43,520 --> 00:28:42,120
the concern mostly is that people just

684
00:28:45,470 --> 00:28:43,530
don't know where to price something is

685
00:28:47,810 --> 00:28:45,480
that why they still go to auction the

686
00:28:49,840 --> 00:28:47,820
auction I think in the lack of price

687
00:28:51,980 --> 00:28:49,850
guidance for some of our categories

688
00:28:54,049 --> 00:28:51,990
people say well I'll just you know put

689
00:28:56,720 --> 00:28:54,059
it up for auction and fingers crossed

690
00:28:58,549 --> 00:28:56,730
that will bring a lot of money and that

691
00:29:00,110 --> 00:28:58,559
you know for some some sellers on eBay

692
00:29:02,510 --> 00:29:00,120
really works there are some sellers who

693
00:29:03,740 --> 00:29:02,520
understand value or unjust not so much

694
00:29:05,990 --> 00:29:03,750
they understand value but they

695
00:29:07,700 --> 00:29:06,000
understand intuitively that what they're

696
00:29:10,310 --> 00:29:07,710
looking at when they're putting

697
00:29:12,230 --> 00:29:10,320
something up this will do okay at

698
00:29:12,890 --> 00:29:12,240
auction if I started at $10 my

699
00:29:14,600 --> 00:29:12,900
experience

700
00:29:16,970 --> 00:29:14,610
shows that I stand a good chance of

701
00:29:19,460 --> 00:29:16,980
making profit on this but if you're just

702
00:29:20,990 --> 00:29:19,470
a you know what we call consumer seller

703
00:29:22,550 --> 00:29:21,000
you're not really in the business you

704
00:29:24,170 --> 00:29:22,560
don't really have a lot of experience

705
00:29:27,380 --> 00:29:24,180
selling on or off eBay or with a

706
00:29:28,940 --> 00:29:27,390
particular category like antiques then

707
00:29:30,860 --> 00:29:28,950
this it's up to us to be able to provide

708
00:29:33,230 --> 00:29:30,870
better guidance especially to those new

709
00:29:34,760 --> 00:29:33,240
sellers so that they continue listing

710
00:29:36,440 --> 00:29:34,770
the merchandise on eBay that they bring

711
00:29:39,890 --> 00:29:36,450
which is a really important component of

712
00:29:42,290 --> 00:29:39,900
eBay those occasional or small sellers

713
00:29:43,760 --> 00:29:42,300
bring the type of merchandise that isn't

714
00:29:46,160 --> 00:29:43,770
available anywhere else you can't list

715
00:29:48,740 --> 00:29:46,170
it on Amazon so it's a big component of

716
00:29:50,360 --> 00:29:48,750
eBay's DNA and we want to make sure we

717
00:29:52,160 --> 00:29:50,370
maintain it so it's a challenge for us

718
00:29:54,740 --> 00:29:52,170
but I'm sure we can meet you you know

719
00:29:58,580 --> 00:29:54,750
it's up getting back to this buy it now

720
00:30:00,410 --> 00:29:58,590
or auction a lot of times I will stumble

721
00:30:02,870 --> 00:30:00,420
across something on eBay when I'm

722
00:30:04,820 --> 00:30:02,880
looking for something and then I'll see

723
00:30:06,260 --> 00:30:04,830
it's an auction you know say I don't

724
00:30:08,510 --> 00:30:06,270
want to wait for that you know I want to

725
00:30:11,210 --> 00:30:08,520
I'll go elsewhere and I'll buy a bid

726
00:30:14,210 --> 00:30:11,220
something like - shipping is that kind

727
00:30:15,830 --> 00:30:14,220
of like the most mindset today is

728
00:30:16,310 --> 00:30:15,840
someone like they'll see a really good

729
00:30:18,740 --> 00:30:16,320
deal

730
00:30:20,180 --> 00:30:18,750
but it's that auction and for you know a

731
00:30:22,310 --> 00:30:20,190
few dollars more I can just buy it now

732
00:30:24,380 --> 00:30:22,320
be done with it yeah this so that's

733
00:30:26,870 --> 00:30:24,390
important if this is not if you can buy

734
00:30:29,780 --> 00:30:26,880
it now from someone else then it's not

735
00:30:32,900 --> 00:30:29,790
that rare and now we have a now we have

736
00:30:34,910 --> 00:30:32,910
a balance to think of as as a seller I

737
00:30:36,800 --> 00:30:34,920
don't want my competitor to make this

738
00:30:38,660 --> 00:30:36,810
sale so I want to keep on top of the

739
00:30:40,490 --> 00:30:38,670
price so that I can be just under the

740
00:30:42,950 --> 00:30:40,500
price either with the price of the

741
00:30:44,990 --> 00:30:42,960
shipping so that a buyer who stumbles

742
00:30:46,910 --> 00:30:45,000
upon - in a search will pick mine as

743
00:30:48,620 --> 00:30:46,920
opposed to the other persons if the

744
00:30:49,820 --> 00:30:48,630
items truly rare and you know that

745
00:30:51,290 --> 00:30:49,830
happens there's still a lot of rare

746
00:30:52,460 --> 00:30:51,300
items on eBay and when I say rare I

747
00:30:54,980 --> 00:30:52,470
don't mean they're unique or

748
00:30:56,450 --> 00:30:54,990
one-of-a-kind those are there - but if

749
00:30:58,220 --> 00:30:56,460
they don't show up that off and I can

750
00:31:00,950 --> 00:30:58,230
give you a great example I collect

751
00:31:03,530 --> 00:31:00,960
fragrance among other things especially

752
00:31:06,230 --> 00:31:03,540
old ones yeah and there's some

753
00:31:09,020 --> 00:31:06,240
fragrances that they just don't show up

754
00:31:10,190 --> 00:31:09,030
that often and you'd be a fool not to

755
00:31:11,210 --> 00:31:10,200
put it up at auction because the

756
00:31:12,530 --> 00:31:11,220
collectors are going to come out in

757
00:31:13,880 --> 00:31:12,540
droves and they're gonna bid it up and

758
00:31:15,890 --> 00:31:13,890
it's gonna sell for a lot of money I

759
00:31:18,100 --> 00:31:15,900
think of one in particular that I

760
00:31:20,390 --> 00:31:18,110
actually don't own I'd like to have a

761
00:31:22,850 --> 00:31:20,400
I'd like to have an example of it it's

762
00:31:25,910 --> 00:31:22,860
it's by a company called Jacques sloth

763
00:31:26,870 --> 00:31:25,920
and the perfume is called iris Gris and

764
00:31:30,770 --> 00:31:26,880
it's from the 40s

765
00:31:33,260 --> 00:31:30,780
and it sells for thousands of dollars my

766
00:31:37,100 --> 00:31:33,270
god you're at a tax sale and you find

767
00:31:38,180 --> 00:31:37,110
iris Gris and it's by jacques sloth even

768
00:31:41,390 --> 00:31:38,190
if there's just a little bit in the

769
00:31:44,510 --> 00:31:41,400
bottle buy it and put it on eBay yes I'm

770
00:31:46,760 --> 00:31:44,520
sorry Z huh some sucker would like me

771
00:31:48,860 --> 00:31:46,770
will pay a lot of money for it Wow

772
00:31:51,020 --> 00:31:48,870
I never thought of you know I've said

773
00:31:52,790 --> 00:31:51,030
this on the show before people if it's

774
00:31:54,530 --> 00:31:52,800
out there people will collect it no

775
00:31:56,870 --> 00:31:54,540
matter what you know it doesn't matter

776
00:32:00,200 --> 00:31:56,880
if it's buttons or fragrances that's a

777
00:32:01,340 --> 00:32:00,210
new one for me you know and what about

778
00:32:05,570 --> 00:32:01,350
alcohol

779
00:32:06,890 --> 00:32:05,580
can't put that on eBay right I mean yes

780
00:32:08,840 --> 00:32:06,900
you can as long as the what you're

781
00:32:10,880 --> 00:32:08,850
selling is and the value is in the

782
00:32:13,340 --> 00:32:10,890
collectible bottle so you can sell this

783
00:32:16,070 --> 00:32:13,350
has been in place for a long time you

784
00:32:18,650 --> 00:32:16,080
can sell bottles of alcohol if the if

785
00:32:20,440 --> 00:32:18,660
it's the bottle that's collectible and

786
00:32:23,300 --> 00:32:20,450
it just happens to have alcohol in it

787
00:32:24,530 --> 00:32:23,310
you can sell other you can sell wine but

788
00:32:26,060 --> 00:32:24,540
I think you have to provide us with a

789
00:32:28,970 --> 00:32:26,070
resale license I'm not sure how that

790
00:32:30,770 --> 00:32:28,980
works yeah but yeah you mean you

791
00:32:33,320 --> 00:32:30,780
couldn't take a six-pack of Budweiser

792
00:32:35,630 --> 00:32:33,330
and put it up on eBay has that proven to

793
00:32:38,390 --> 00:32:35,640
be a slippery slope in any type of way

794
00:32:40,250 --> 00:32:38,400
the bottle thing not really no you would

795
00:32:42,560 --> 00:32:40,260
think it might be but no it really

796
00:32:44,240 --> 00:32:42,570
hasn't I think just started back when

797
00:32:44,810 --> 00:32:44,250
people were putting up cans of Billy

798
00:32:47,570 --> 00:32:44,820
beer

799
00:32:50,660 --> 00:32:47,580
oh yeah Billy Carter yeah Jimmy Carter's

800
00:32:52,370 --> 00:32:50,670
brother actually licensed his name too

801
00:32:54,980 --> 00:32:52,380
to beer and you know those are

802
00:32:56,540 --> 00:32:54,990
collectible yeah I had a six-pack for a

803
00:33:01,520 --> 00:32:56,550
while never I don't remember what I did

804
00:33:04,130 --> 00:33:01,530
with it yeah you probably drank it so

805
00:33:06,200 --> 00:33:04,140
but yeah there's we don't see we don't

806
00:33:09,740 --> 00:33:06,210
see much of an issue with that No you

807
00:33:11,330 --> 00:33:09,750
know yeah now I know firearms could

808
00:33:14,510 --> 00:33:11,340
never be on there what about things that

809
00:33:16,220 --> 00:33:14,520
simulate firearms well there are very

810
00:33:21,710 --> 00:33:16,230
specific rules and they and they do

811
00:33:25,010 --> 00:33:21,720
change over time so for the most part

812
00:33:27,710 --> 00:33:25,020
firearms are not allowed even some

813
00:33:29,660 --> 00:33:27,720
replicas or toy guns that look real they

814
00:33:33,200 --> 00:33:29,670
have to be sold and pictured with the

815
00:33:35,660 --> 00:33:33,210
orange plug in the barrel but yeah

816
00:33:37,940 --> 00:33:35,670
that's that's and every year it gets

817
00:33:39,770 --> 00:33:37,950
more controversial that has been

818
00:33:40,720 --> 00:33:39,780
disallowed on an eBay or prohibited

819
00:33:43,330 --> 00:33:40,730
since 1990

820
00:33:45,340 --> 00:33:43,340
what about black black powder and all

821
00:33:48,780 --> 00:33:45,350
the what they called the black powder

822
00:33:51,669 --> 00:33:48,790
guns there you know like muskets yeah

823
00:33:53,890 --> 00:33:51,679
like what wallhanger muskets things that

824
00:33:59,830 --> 00:33:53,900
can't be used type of thing I'm not

825
00:34:03,250 --> 00:33:59,840
absolutely sure yeah so we were talking

826
00:34:04,480 --> 00:34:03,260
about the changes and one of them I

827
00:34:07,360 --> 00:34:04,490
wanted to bring up is I don't think

828
00:34:10,690 --> 00:34:07,370
Facebook was the last time we talked it

829
00:34:14,980 --> 00:34:10,700
was either just barely going or or not

830
00:34:17,349 --> 00:34:14,990
how has social media changed eBay so

831
00:34:19,780 --> 00:34:17,359
it's interesting because initially it

832
00:34:22,840 --> 00:34:19,790
wasn't it wasn't so much a change as an

833
00:34:24,909 --> 00:34:22,850
enhancement a lot of people started

834
00:34:27,060 --> 00:34:24,919
using Facebook and their format to

835
00:34:29,669 --> 00:34:27,070
create groups around specific

836
00:34:31,930 --> 00:34:29,679
marketplaces or collecting interests and

837
00:34:34,899 --> 00:34:31,940
that was very helpful because you know

838
00:34:37,780 --> 00:34:34,909
one of the one of the important aspects

839
00:34:39,520 --> 00:34:37,790
of eBay in the beginning was the idea of

840
00:34:43,149 --> 00:34:39,530
sellers sharing with each other best

841
00:34:45,310 --> 00:34:43,159
practices tips experiences it not only

842
00:34:47,830 --> 00:34:45,320
helps increase a sellers knowledge about

843
00:34:50,680 --> 00:34:47,840
how to how to navigate and succeed in a

844
00:34:53,619 --> 00:34:50,690
marketplace but you know selling online

845
00:34:56,950 --> 00:34:53,629
is pretty much a solitary affair and

846
00:34:59,380 --> 00:34:56,960
this provided an outlet just like eBay

847
00:35:01,690 --> 00:34:59,390
community pages did and still do where

848
00:35:05,290 --> 00:35:01,700
sellers can actually communicate with

849
00:35:07,630 --> 00:35:05,300
each other and and share stories and and

850
00:35:10,690 --> 00:35:07,640
be social I mean it's perfect perfect

851
00:35:12,790 --> 00:35:10,700
word for it I think our challenge is now

852
00:35:14,170 --> 00:35:12,800
that the marketplaces like Facebook are

853
00:35:17,800 --> 00:35:14,180
starting to eat and they have their own

854
00:35:19,690 --> 00:35:17,810
marketplace and sellers are finding eBay

855
00:35:22,660 --> 00:35:19,700
as a platform where they can make like

856
00:35:25,420 --> 00:35:22,670
local sales it's it's interesting I'm

857
00:35:27,910 --> 00:35:25,430
seeing groups pop up where sellers are

858
00:35:30,849 --> 00:35:27,920
selling things they're facing the same

859
00:35:32,920 --> 00:35:30,859
difficulties eBay faced in 96 so they're

860
00:35:35,349 --> 00:35:32,930
gonna have to relearn or go through the

861
00:35:38,260 --> 00:35:35,359
same process we did when we started

862
00:35:41,140 --> 00:35:38,270
which is if you're acting as a middleman

863
00:35:43,630 --> 00:35:41,150
it doesn't matter where it is online

864
00:35:47,670 --> 00:35:43,640
keeping buyers and sellers happy and

865
00:35:52,840 --> 00:35:47,680
keeping things legit is a challenge and

866
00:35:54,250 --> 00:35:52,850
good luck Wow your watch it's fun to

867
00:35:55,960 --> 00:35:54,260
watch that kind of

868
00:35:57,640 --> 00:35:55,970
now has any of it I think the other

869
00:35:59,380 --> 00:35:57,650
thing that social media has done is eat

870
00:36:02,620 --> 00:35:59,390
into eBay a little bit with it with the

871
00:36:04,870 --> 00:36:02,630
idea of a localized classified so you

872
00:36:06,670 --> 00:36:04,880
know Facebook on my Facebook page I have

873
00:36:09,340 --> 00:36:06,680
a San Jose feed for their marketplace

874
00:36:11,500 --> 00:36:09,350
where I can see things that you would

875
00:36:13,900 --> 00:36:11,510
usually find on Craigslist or even on

876
00:36:15,880 --> 00:36:13,910
eBay as local pickup and now people are

877
00:36:17,830 --> 00:36:15,890
utilizing the platform there's a there

878
00:36:19,360 --> 00:36:17,840
is inherent risk there I mean people

879
00:36:22,180 --> 00:36:19,370
showing up to your house you know what

880
00:36:24,190 --> 00:36:22,190
kind of payment do you do so we're not

881
00:36:26,920 --> 00:36:24,200
really feeling threatened by it but it

882
00:36:28,680 --> 00:36:26,930
is fascinating to watch watch this of

883
00:36:30,940 --> 00:36:28,690
all that I think it's beyond just

884
00:36:34,180 --> 00:36:30,950
corporate interest is it's a human

885
00:36:35,950 --> 00:36:34,190
interest people and I think this is

886
00:36:37,900 --> 00:36:35,960
probably the basis for any marketplace

887
00:36:39,700 --> 00:36:37,910
based society is that human beings like

888
00:36:41,710 --> 00:36:39,710
to trade they have like they have

889
00:36:45,160 --> 00:36:41,720
enjoyed trading since the dawn of time

890
00:36:48,370 --> 00:36:45,170
and that has never changed so and that

891
00:36:50,320 --> 00:36:48,380
never will change one person cannot be

892
00:36:52,600 --> 00:36:50,330
self-sufficient in the world as much as

893
00:36:55,680 --> 00:36:52,610
some like to believe you still have to

894
00:36:59,110 --> 00:36:55,690
buy and sell stuff so these marketplaces

895
00:37:01,420 --> 00:36:59,120
just enhance what I think is basically a

896
00:37:03,850 --> 00:37:01,430
human need which is to trade with other

897
00:37:05,980 --> 00:37:03,860
people do you think Facebook is trying

898
00:37:09,670 --> 00:37:05,990
to get any part of that share of the

899
00:37:12,430 --> 00:37:09,680
market I don't know anything in detail

900
00:37:14,020 --> 00:37:12,440
that you know I don't I'm not on there

901
00:37:15,130 --> 00:37:14,030
I'm not employed by them I'm not on

902
00:37:17,260 --> 00:37:15,140
their board I don't know what goes on

903
00:37:19,120 --> 00:37:17,270
internally yeah but my suspicion is

904
00:37:22,480 --> 00:37:19,130
they're testing it they're testing to

905
00:37:24,670 --> 00:37:22,490
see how that how much they can do and to

906
00:37:28,570 --> 00:37:24,680
the extent that it helps enhance their

907
00:37:30,520 --> 00:37:28,580
revenue stream which is ads yeah I think

908
00:37:34,570 --> 00:37:30,530
they're they'd be fools not to continue

909
00:37:36,880 --> 00:37:34,580
testing it you know I I don't foresee I

910
00:37:38,800 --> 00:37:36,890
I wouldn't be surprised that for example

911
00:37:41,440 --> 00:37:38,810
if I showed interest and then contacted

912
00:37:44,050 --> 00:37:41,450
somebody about a set of chairs that I

913
00:37:46,390 --> 00:37:44,060
found on Facebook I'm gonna start seeing

914
00:37:49,090 --> 00:37:46,400
it in my Facebook feed sets of chairs

915
00:37:51,450 --> 00:37:49,100
from other you know it's retailers yeah

916
00:37:54,100 --> 00:37:51,460
they're very they're very good at that

917
00:37:57,250 --> 00:37:54,110
yes they are they are as they should be

918
00:37:59,740 --> 00:37:57,260
Isis I suppose but now eBay doesn't you

919
00:38:01,120 --> 00:37:59,750
know with the recent you know

920
00:38:04,210 --> 00:38:01,130
congressional hearing and everything

921
00:38:06,610 --> 00:38:04,220
with Mark Zuckerberg eBay is careful

922
00:38:08,080 --> 00:38:06,620
with the buyers and sellers information

923
00:38:13,150 --> 00:38:08,090
I mean yeah

924
00:38:14,950 --> 00:38:13,160
never had anything come up like money on

925
00:38:17,440 --> 00:38:14,960
transactions yeah you know you make a

926
00:38:20,200 --> 00:38:17,450
little bit of money on advertising on

927
00:38:21,370 --> 00:38:20,210
the site but the the core for our income

928
00:38:23,980 --> 00:38:21,380
is obvious it's always been

929
00:38:27,060 --> 00:38:23,990
transactional you know we don't make we

930
00:38:29,530 --> 00:38:27,070
do not sell our users data to anyone

931
00:38:31,750 --> 00:38:29,540
that's not how we make money so that's

932
00:38:33,670 --> 00:38:31,760
not a it's it's kind of a mood issue for

933
00:38:36,840 --> 00:38:33,680
us yeah luckily I'd hate to have that

934
00:38:39,880 --> 00:38:36,850
headache you know oh yeah you know now

935
00:38:41,680 --> 00:38:39,890
what about any other social medias has

936
00:38:44,620 --> 00:38:41,690
like Twitter or anything like that has

937
00:38:46,810 --> 00:38:44,630
any anyone else come into play with eBay

938
00:38:49,720 --> 00:38:46,820
well not so much twitter twitter isn't

939
00:38:51,580 --> 00:38:49,730
really twitter doesn't lend itself to

940
00:38:52,930 --> 00:38:51,590
being a marketplace of any sort but

941
00:38:55,690 --> 00:38:52,940
sites like Pinterest

942
00:38:59,230 --> 00:38:55,700
yeah those have been really big for

943
00:39:02,110 --> 00:38:59,240
commerce both on eBay and off so a lot

944
00:39:05,730 --> 00:39:02,120
of people have found success in really

945
00:39:07,930 --> 00:39:05,740
figuring out how to employ and utilize

946
00:39:09,490 --> 00:39:07,940
Pinterest to help boost their listings

947
00:39:10,810 --> 00:39:09,500
because you can take any eBay listing

948
00:39:12,670 --> 00:39:10,820
and a direct add it to one of your

949
00:39:14,260 --> 00:39:12,680
boards and if you develop enough

950
00:39:16,150 --> 00:39:14,270
followers and you provide compelling

951
00:39:18,940 --> 00:39:16,160
content it's a great way of making sales

952
00:39:20,770 --> 00:39:18,950
I know that you know I've just dabbled

953
00:39:24,160 --> 00:39:20,780
in this I haven't really like done some

954
00:39:26,560 --> 00:39:24,170
serious deep dives into Pinterest as a

955
00:39:27,550 --> 00:39:26,570
marketplace enhancement tool for my own

956
00:39:29,800 --> 00:39:27,560
selling on eBay

957
00:39:31,390 --> 00:39:29,810
but when I list I have like one board

958
00:39:32,920 --> 00:39:31,400
for Hawaiian shirts when I listed my

959
00:39:34,630 --> 00:39:32,930
ensures if I put them up on there the

960
00:39:37,090 --> 00:39:34,640
ones that I put up tend to sell faster

961
00:39:38,560 --> 00:39:37,100
than the ones that don't so if your goal

962
00:39:40,720 --> 00:39:38,570
is to sell you want to get your

963
00:39:42,730 --> 00:39:40,730
merchandise out in front of as many

964
00:39:46,090 --> 00:39:42,740
potential customers as possible as

965
00:39:48,160 --> 00:39:46,100
images all the time on Pinterest and so

966
00:39:50,860 --> 00:39:48,170
you click on the image and that's what

967
00:39:53,320 --> 00:39:50,870
brings you to the eBay site if somebody

968
00:39:55,150 --> 00:39:53,330
has actually linked their listing team a

969
00:39:57,430 --> 00:39:55,160
so you can put up an eBay listing as a

970
00:39:59,200 --> 00:39:57,440
pin on one of your boards and when

971
00:40:01,300 --> 00:39:59,210
someone clicks it it takes them to eBay

972
00:40:02,650 --> 00:40:01,310
to that listing yeah so it's a way of

973
00:40:05,320 --> 00:40:02,660
putting your items in front of more

974
00:40:07,300 --> 00:40:05,330
traffic people who are interested in

975
00:40:09,820 --> 00:40:07,310
those items because they wouldn't

976
00:40:11,200 --> 00:40:09,830
subscribe to your particular board on

977
00:40:12,910 --> 00:40:11,210
Hawaiian shirts unless that was an

978
00:40:16,360 --> 00:40:12,920
interest to them or you know maybe it's

979
00:40:18,340 --> 00:40:16,370
autographed celebrities or its fragrance

980
00:40:21,940 --> 00:40:18,350
or something like that you know but you

981
00:40:24,190 --> 00:40:21,950
know 16th century

982
00:40:26,710 --> 00:40:24,200
lighting we're you know pilgrim sentry

983
00:40:28,270 --> 00:40:26,720
all that stuff you're interested in it

984
00:40:30,010 --> 00:40:28,280
you might look on Pinterest and find

985
00:40:31,780 --> 00:40:30,020
these boards subscribe to them and then

986
00:40:33,640 --> 00:40:31,790
when somebody pins on it you see it and

987
00:40:35,140 --> 00:40:33,650
it might be the enticement you need to

988
00:40:37,059 --> 00:40:35,150
then click through and find it on eBay

989
00:40:40,180 --> 00:40:37,069
and purchase it yeah it would be

990
00:40:42,339 --> 00:40:40,190
especially for items that are really

991
00:40:44,559 --> 00:40:42,349
visual so I'm not talking about like

992
00:40:46,569 --> 00:40:44,569
electronics or things that are just

993
00:40:47,380 --> 00:40:46,579
commodity items but if you're dealing in

994
00:40:49,720 --> 00:40:47,390
one of the kind

995
00:40:52,299 --> 00:40:49,730
art antiques or collectibles not having

996
00:40:53,799 --> 00:40:52,309
a Pinterest account is probably really

997
00:40:56,170 --> 00:40:53,809
stupid you wanna you want to utilize

998
00:40:59,440 --> 00:40:56,180
this to get more buyers to find your

999
00:41:02,349 --> 00:40:59,450
merchandise yeah yeah all right well I

1000
00:41:04,690 --> 00:41:02,359
got to tell you I just wonder how this

1001
00:41:05,829 --> 00:41:04,700
happens now I but again I was looking

1002
00:41:07,420 --> 00:41:05,839
for something from my boat I talked

1003
00:41:11,760 --> 00:41:07,430
about my boat earlier I'm working on an

1004
00:41:17,370 --> 00:41:11,770
older boat and I was looking for like a

1005
00:41:21,700 --> 00:41:17,380
adhesive veneer to put on my dashboard

1006
00:41:24,970 --> 00:41:21,710
so I found some and it was like a small

1007
00:41:27,160 --> 00:41:24,980
roll of it it was like 1499 or something

1008
00:41:29,770 --> 00:41:27,170
like that buy it now so I bought it now

1009
00:41:32,170 --> 00:41:29,780
and it took forever to get here and then

1010
00:41:34,390 --> 00:41:32,180
I clicked like what's going on and I see

1011
00:41:37,539 --> 00:41:34,400
it was coming from China and I didn't

1012
00:41:40,120 --> 00:41:37,549
realize that so I buy something for only

1013
00:41:42,099 --> 00:41:40,130
that much money they ship it all the way

1014
00:41:44,200 --> 00:41:42,109
over to here how can they possibly make

1015
00:41:45,760 --> 00:41:44,210
money and I wonder that a lot of times

1016
00:41:47,440 --> 00:41:45,770
when I'm looking on eBay and see really

1017
00:41:50,109 --> 00:41:47,450
low Buy It Now price is free shipping

1018
00:41:53,370 --> 00:41:50,119
how do they make money the Chinese

1019
00:41:55,870 --> 00:41:53,380
government subsidizes your shipping you

1020
00:41:58,720 --> 00:41:55,880
serious yeah that's true it's it's a

1021
00:42:00,160 --> 00:41:58,730
well-known fact so they actually they

1022
00:42:04,420 --> 00:42:00,170
make arrangements with their shipping

1023
00:42:06,819 --> 00:42:04,430
companies to subsidize that cost the

1024
00:42:09,220 --> 00:42:06,829
Chinese are you know for a country that

1025
00:42:11,410 --> 00:42:09,230
started out in the 40s as communist

1026
00:42:13,510 --> 00:42:11,420
these are the fiercest marketplace

1027
00:42:16,359 --> 00:42:13,520
players I've ever seen they are they're

1028
00:42:18,280 --> 00:42:16,369
good at what they do so that's part of

1029
00:42:20,020 --> 00:42:18,290
the value proposition now that listing

1030
00:42:21,819 --> 00:42:20,030
should have had an indication of how

1031
00:42:23,770 --> 00:42:21,829
quick or how long it would take to be

1032
00:42:26,470 --> 00:42:23,780
delivered it probably did and I probably

1033
00:42:27,460 --> 00:42:26,480
didn't look at it yeah so you want to

1034
00:42:30,130 --> 00:42:27,470
but you want to pay a lot of attention

1035
00:42:33,069 --> 00:42:30,140
to the delivery estimate window because

1036
00:42:35,020 --> 00:42:33,079
that'll indicate to you if this the item

1037
00:42:35,559 --> 00:42:35,030
location is supposed to say where it is

1038
00:42:37,539 --> 00:42:35,569
like

1039
00:42:39,699 --> 00:42:37,549
example China and then the delivery

1040
00:42:42,099 --> 00:42:39,709
window dot not everything that's listed

1041
00:42:44,170 --> 00:42:42,109
by Chinese sellers takes forever to get

1042
00:42:46,719 --> 00:42:44,180
here some items take are pretty quick

1043
00:42:50,259 --> 00:42:46,729
but if you need something fast and you

1044
00:42:53,680 --> 00:42:50,269
you can find it low you know nearer to

1045
00:42:55,359 --> 00:42:53,690
you then if that's the if that's the

1046
00:42:57,999 --> 00:42:55,369
factor that is most important is getting

1047
00:42:59,709 --> 00:42:58,009
it quickly then you know you want to pay

1048
00:43:01,839 --> 00:42:59,719
attention to those delivery windows the

1049
00:43:04,209 --> 00:43:01,849
eBay's just introduced a couple months

1050
00:43:06,939 --> 00:43:04,219
ago a feature called guaranteed delivery

1051
00:43:08,920 --> 00:43:06,949
not all listings qualify but we're

1052
00:43:11,709 --> 00:43:08,930
adding more and more sellers inventory

1053
00:43:13,359 --> 00:43:11,719
as time goes on so if I know I need

1054
00:43:15,519 --> 00:43:13,369
something and I want to guaranteed

1055
00:43:18,309 --> 00:43:15,529
arrive here in three days I can toggle

1056
00:43:19,809 --> 00:43:18,319
all the search results and the only ones

1057
00:43:22,029 --> 00:43:19,819
that will show up are the ones that are

1058
00:43:26,229 --> 00:43:22,039
going to take three days or less to get

1059
00:43:29,769 --> 00:43:26,239
to my low location Chris Todd they're

1060
00:43:33,130 --> 00:43:29,779
shipping their their shipping pledge you

1061
00:43:35,170 --> 00:43:33,140
know they they ship in one day this for

1062
00:43:36,789 --> 00:43:35,180
example for folks who may not want to

1063
00:43:38,319 --> 00:43:36,799
see all the merchandise that's being

1064
00:43:40,299 --> 00:43:38,329
offered from outside the United States

1065
00:43:42,579 --> 00:43:40,309
you know whether it's China or anywhere

1066
00:43:46,029 --> 00:43:42,589
else this could this guaranteed delivery

1067
00:43:46,719 --> 00:43:46,039
tag just filters all of them out that's

1068
00:43:50,559 --> 00:43:46,729
really smart

1069
00:43:53,049 --> 00:43:50,569
Wow and I do I guess now's a good time

1070
00:43:55,870 --> 00:43:53,059
to talk about your book and basically

1071
00:43:58,839 --> 00:43:55,880
what I wanted to ask you is say one of

1072
00:44:01,449 --> 00:43:58,849
my listeners have has never used eBay

1073
00:44:03,789 --> 00:44:01,459
and they're considering it where would

1074
00:44:05,650 --> 00:44:03,799
you save for them to start are there

1075
00:44:08,289 --> 00:44:05,660
actually tutorials that they can watch

1076
00:44:10,150 --> 00:44:08,299
video tutorials so the first thing I

1077
00:44:12,699 --> 00:44:10,160
would say is unless you're collecting it

1078
00:44:15,609 --> 00:44:12,709
don't buy my book I know you never hear

1079
00:44:18,699 --> 00:44:15,619
an author say this the eBay Bible last

1080
00:44:21,549 --> 00:44:18,709
edition was 2007 it's totally out of

1081
00:44:23,469 --> 00:44:21,559
date so unless unless you're looking for

1082
00:44:25,089 --> 00:44:23,479
a historical record that of how eBay

1083
00:44:27,670 --> 00:44:25,099
used to be and there's some interesting

1084
00:44:29,920 --> 00:44:27,680
stories you know buy a copy for three

1085
00:44:32,349 --> 00:44:29,930
bucks but don't use it as a guide for

1086
00:44:33,759 --> 00:44:32,359
selling on eBay you know it's way out of

1087
00:44:35,979 --> 00:44:33,769
date well that's fine

1088
00:44:38,559 --> 00:44:35,989
yeah and I'm it's we're not going to

1089
00:44:41,920 --> 00:44:38,569
update it so you can find a lot of

1090
00:44:44,439 --> 00:44:41,930
tutorials on eBay we're in the process

1091
00:44:46,539 --> 00:44:44,449
of building more and more if you're a

1092
00:44:49,090 --> 00:44:46,549
first-time seller and you're looking to

1093
00:44:51,760 --> 00:44:49,100
establish a regular presence as a

1094
00:44:54,790 --> 00:44:51,770
business on eBay there's seller central

1095
00:44:56,380 --> 00:44:54,800
which is a link on the bottom of any

1096
00:44:59,380 --> 00:44:56,390
eBay page that has lots of great

1097
00:45:02,110 --> 00:44:59,390
information we have an eBay for business

1098
00:45:04,000 --> 00:45:02,120
blog that's also available if you if you

1099
00:45:06,670 --> 00:45:04,010
click on the community link there's a

1100
00:45:09,190 --> 00:45:06,680
whole area for reaching that and then

1101
00:45:10,960 --> 00:45:09,200
the eBay for business page on Facebook

1102
00:45:13,300 --> 00:45:10,970
is also a really good place to look for

1103
00:45:15,160 --> 00:45:13,310
tutorials and advice and if you're

1104
00:45:16,780 --> 00:45:15,170
really pressed what I'm in telling

1105
00:45:19,180 --> 00:45:16,790
people if you're whether you're new or

1106
00:45:21,310 --> 00:45:19,190
experienced one of the best things you

1107
00:45:23,950 --> 00:45:21,320
can do is to find a local meetup group

1108
00:45:26,770 --> 00:45:23,960
in your area of eBay sellers that meets

1109
00:45:29,230 --> 00:45:26,780
on a regular basis for example there

1110
00:45:31,000 --> 00:45:29,240
there's one in New Hampshire that covers

1111
00:45:34,090 --> 00:45:31,010
most of that area of New England and

1112
00:45:35,950 --> 00:45:34,100
I've visited it several times but you

1113
00:45:38,620 --> 00:45:35,960
can find a meetup groups across the

1114
00:45:41,440 --> 00:45:38,630
country at meetup calm and the these are

1115
00:45:42,670 --> 00:45:41,450
a wonderful resource because not only do

1116
00:45:44,560 --> 00:45:42,680
you get to meet with them once a week

1117
00:45:46,390 --> 00:45:44,570
you know what like I said it's a

1118
00:45:48,610 --> 00:45:46,400
solitary concern a lot of people don't

1119
00:45:49,990 --> 00:45:48,620
get a chance to socialize this is a way

1120
00:45:51,940 --> 00:45:50,000
of spending an evening with like-minded

1121
00:45:54,940 --> 00:45:51,950
people who are in the same boat you are

1122
00:45:56,860 --> 00:45:54,950
you can share tips and advice and sob

1123
00:45:59,050 --> 00:45:56,870
stories and war stories and the one that

1124
00:46:03,100 --> 00:45:59,060
got away there are lots of fun you can

1125
00:46:04,480 --> 00:46:03,110
meet people and you can also contact a

1126
00:46:06,640 --> 00:46:04,490
lot of the folks that you meet outside

1127
00:46:09,400 --> 00:46:06,650
of the meetup and share advice that way

1128
00:46:11,260 --> 00:46:09,410
we're we have a program inside of events

1129
00:46:13,450 --> 00:46:11,270
being headed up right now by Brian Burke

1130
00:46:17,020 --> 00:46:13,460
he's been an eBay for years where we're

1131
00:46:19,120 --> 00:46:17,030
actively for ways to pretend and support

1132
00:46:21,460 --> 00:46:19,130
to these meetup groups who actually meet

1133
00:46:24,100 --> 00:46:21,470
on a regular basis for example there's

1134
00:46:26,650 --> 00:46:24,110
one in the Bay Area that we we provide

1135
00:46:29,890 --> 00:46:26,660
room in our campus the last Tuesday of

1136
00:46:31,300 --> 00:46:29,900
every month and we provide employees to

1137
00:46:34,150 --> 00:46:31,310
talk about different subjects about

1138
00:46:35,800 --> 00:46:34,160
selling about new products and we're now

1139
00:46:37,930 --> 00:46:35,810
going to start video a lot of that

1140
00:46:41,140 --> 00:46:37,940
content and making it available to other

1141
00:46:43,840 --> 00:46:41,150
meetups and online as well so there is

1142
00:46:45,760 --> 00:46:43,850
there is a rather extensive and varied

1143
00:46:48,070 --> 00:46:45,770
Health Network for anyone who wants to

1144
00:46:50,290 --> 00:46:48,080
learn how to sell on eBay and if you're

1145
00:46:52,960 --> 00:46:50,300
still at a loss I give my email address

1146
00:46:58,570 --> 00:46:52,970
out to everyone it's still Griffin eBay

1147
00:47:00,670 --> 00:46:58,580
calm I'm still employed at eBay so mail

1148
00:47:02,520 --> 00:47:00,680
me anytime and I'm happy to answer

1149
00:47:05,100 --> 00:47:02,530
questions great so

1150
00:47:06,840 --> 00:47:05,110
I want to kind of wrap this up on a

1151
00:47:09,470 --> 00:47:06,850
couple of what I think might be kind of

1152
00:47:12,360 --> 00:47:09,480
fun topics and that is can you tell us

1153
00:47:15,060 --> 00:47:12,370
any type of details about the most

1154
00:47:17,400 --> 00:47:15,070
affluent seller and I don't mean price

1155
00:47:19,050 --> 00:47:17,410
wise I mean who has liked the most

1156
00:47:20,940 --> 00:47:19,060
things they've sold on eBay do you know

1157
00:47:22,890 --> 00:47:20,950
anything about well I don't actually

1158
00:47:24,810 --> 00:47:22,900
because there used to be easy to do that

1159
00:47:27,960 --> 00:47:24,820
when there was a small pool of sellers

1160
00:47:29,520 --> 00:47:27,970
who were like you know like II for city

1161
00:47:32,430 --> 00:47:29,530
in LA you know they were the first

1162
00:47:34,530 --> 00:47:32,440
people to meet a hundred feet 100 a 1

1163
00:47:35,840 --> 00:47:34,540
million feed back that was 10 years ago

1164
00:47:38,610 --> 00:47:35,850
Wow

1165
00:47:40,080 --> 00:47:38,620
what is still possible and has been

1166
00:47:42,270 --> 00:47:40,090
possible from the beginning is that if

1167
00:47:43,830 --> 00:47:42,280
you're determined and you're willing to

1168
00:47:45,990 --> 00:47:43,840
learn and you have some business savvy

1169
00:47:47,820 --> 00:47:46,000
or if you don't you're willing to learn

1170
00:47:49,410 --> 00:47:47,830
how to become more business savvy it is

1171
00:47:51,420 --> 00:47:49,420
still possible to start from scratch

1172
00:47:54,090 --> 00:47:51,430
with just a few listings on eBay and

1173
00:47:55,830 --> 00:47:54,100
build it into a business it's not easy

1174
00:47:57,960 --> 00:47:55,840
I'm never gonna lead anyone to believe

1175
00:47:59,760 --> 00:47:57,970
this is get-rich-quick scheme it takes a

1176
00:48:01,290 --> 00:47:59,770
lot of work selling on eBay is a lot of

1177
00:48:04,080 --> 00:48:01,300
hard work but it can be very fulfilling

1178
00:48:05,970 --> 00:48:04,090
you're your own boss and if you can find

1179
00:48:07,980 --> 00:48:05,980
a sweet spot with a product line or a

1180
00:48:10,110 --> 00:48:07,990
niche you can really shine and make a

1181
00:48:12,720 --> 00:48:10,120
lot of money for your business selling

1182
00:48:14,940 --> 00:48:12,730
online and we recommend eBay so yeah

1183
00:48:17,040 --> 00:48:14,950
it's still possible yes

1184
00:48:20,220 --> 00:48:17,050
what would you just mention the word

1185
00:48:23,670 --> 00:48:20,230
niche what would you consider a really

1186
00:48:28,890 --> 00:48:23,680
unusual niche that kind of surprises you

1187
00:48:35,550 --> 00:48:28,900
that is so so active you've caught me

1188
00:48:37,350 --> 00:48:35,560
off guard there's so many right now you

1189
00:48:39,720 --> 00:48:37,360
know I can't think of anything yeah

1190
00:48:41,940 --> 00:48:39,730
because everything that was once a niche

1191
00:48:44,340 --> 00:48:41,950
if it's successful eventually becomes a

1192
00:48:46,380 --> 00:48:44,350
popular category and just about

1193
00:48:48,660 --> 00:48:46,390
everything you can think of yeah hats

1194
00:48:50,490 --> 00:48:48,670
has now been taken I'll tell you one

1195
00:48:53,070 --> 00:48:50,500
that I keep thinking about it if I had

1196
00:48:56,820 --> 00:48:53,080
more time I think I'd pursue so there's

1197
00:48:58,890 --> 00:48:56,830
a ongoing I want to say complaint among

1198
00:49:03,480 --> 00:48:58,900
sellers of clothing in fashion in

1199
00:49:05,640 --> 00:49:03,490
apparel that sellers or buyers like to

1200
00:49:09,360 --> 00:49:05,650
buy things use them and then return them

1201
00:49:12,330 --> 00:49:09,370
and this some sellers crazy especially

1202
00:49:14,690 --> 00:49:12,340
sellers of new clothing but that you can

1203
00:49:16,410 --> 00:49:14,700
handle with a restocking fee if somebody

1204
00:49:18,390 --> 00:49:16,420
buys an item in

1205
00:49:20,250 --> 00:49:18,400
packager takes the tag off you you're

1206
00:49:22,620 --> 00:49:20,260
entitled to charge take some of the

1207
00:49:24,720 --> 00:49:22,630
refund back as a restocking fee for

1208
00:49:26,940 --> 00:49:24,730
mitigating the loss that the you take

1209
00:49:29,160 --> 00:49:26,950
for the items reduced value but I've

1210
00:49:31,710 --> 00:49:29,170
always thought wait a minute why fight

1211
00:49:35,190 --> 00:49:31,720
this if there are buyers out there who

1212
00:49:37,590 --> 00:49:35,200
just needs something for the weekend why

1213
00:49:40,530 --> 00:49:37,600
not make it so that you can buy

1214
00:49:42,720 --> 00:49:40,540
something on eBay there is a there's a

1215
00:49:45,030 --> 00:49:42,730
stated return fear you know it's going

1216
00:49:48,030 --> 00:49:45,040
to cost you fifteen twenty percent of

1217
00:49:50,250 --> 00:49:48,040
the price if you ship it back but I'm

1218
00:49:53,810 --> 00:49:50,260
happy to take it back and maybe maybe

1219
00:49:57,000 --> 00:49:53,820
turn it into a clothing rental business

1220
00:49:59,520 --> 00:49:57,010
complaint if there's buyers who

1221
00:50:01,500 --> 00:49:59,530
obviously there's some amount of buyers

1222
00:50:03,000 --> 00:50:01,510
out there i I don't run into them

1223
00:50:05,400 --> 00:50:03,010
but there's some amount of buyers out

1224
00:50:06,360 --> 00:50:05,410
there and I suspect this is more women's

1225
00:50:08,670 --> 00:50:06,370
apparel than men's

1226
00:50:10,410 --> 00:50:08,680
who buy a dress wear it for the weekend

1227
00:50:13,050 --> 00:50:10,420
it was pre-owned and then they want to

1228
00:50:14,970 --> 00:50:13,060
return it how can I turn that into a

1229
00:50:16,650 --> 00:50:14,980
profitable business I could I don't have

1230
00:50:18,900 --> 00:50:16,660
to repurchase that item over and over I

1231
00:50:20,880 --> 00:50:18,910
just say send it back you know it's 20

1232
00:50:22,980 --> 00:50:20,890
it's a 20 percent rental fee for the

1233
00:50:25,020 --> 00:50:22,990
weekend and now I could relist it and

1234
00:50:26,850 --> 00:50:25,030
let someone else have it I can keep

1235
00:50:29,430 --> 00:50:26,860
making money off that single piece of

1236
00:50:31,620 --> 00:50:29,440
apparel till it falls apart that's

1237
00:50:33,420 --> 00:50:31,630
something I think there's a rental

1238
00:50:37,730 --> 00:50:33,430
Denisha out there that no one's taking

1239
00:50:39,960 --> 00:50:37,740
advantage of yes do it before I do that

1240
00:50:43,740 --> 00:50:39,970
is really something that's really

1241
00:50:46,170 --> 00:50:43,750
something now in recent memory what

1242
00:50:48,270 --> 00:50:46,180
would you consider or I don't even know

1243
00:50:50,850 --> 00:50:48,280
if you follow this the most expensive

1244
00:50:53,220 --> 00:50:50,860
item that went through was it a car or

1245
00:50:57,990 --> 00:50:53,230
was it something else well for you so

1246
00:50:59,790 --> 00:50:58,000
for years it was it was a jet and I

1247
00:51:02,040 --> 00:50:59,800
think it was a Learjet and you know it's

1248
00:51:04,260 --> 00:51:02,050
sold for I forget what it was millions

1249
00:51:06,870 --> 00:51:04,270
of dollars and I'm getting old so I this

1250
00:51:09,150 --> 00:51:06,880
stuff doesn't stick around as much I'm

1251
00:51:11,700 --> 00:51:09,160
pretty sure that record somehow may have

1252
00:51:13,920 --> 00:51:11,710
been preempted by something else but if

1253
00:51:16,200 --> 00:51:13,930
it was it would have been something like

1254
00:51:19,740 --> 00:51:16,210
an airplane or a yacht and there maybe

1255
00:51:24,870 --> 00:51:19,750
that's what it is but yeah it would be

1256
00:51:27,060 --> 00:51:24,880
like a high-end vehicle like that but we

1257
00:51:29,680 --> 00:51:27,070
you know I think that we've done it in

1258
00:51:31,510 --> 00:51:29,690
the last 10 years as the

1259
00:51:33,070 --> 00:51:31,520
volume of stuff is sold on eBay we've

1260
00:51:34,420 --> 00:51:33,080
stopped paying attention to things like

1261
00:51:37,180 --> 00:51:34,430
well this is the most expensive thing

1262
00:51:38,800 --> 00:51:37,190
ever sold on eBay it's just evolved away

1263
00:51:40,450 --> 00:51:38,810
from being that kind of marketplace so

1264
00:51:42,160 --> 00:51:40,460
on the top of my head I really don't

1265
00:51:44,170 --> 00:51:42,170
know what I do get which is very

1266
00:51:45,790 --> 00:51:44,180
interesting is I get a report every

1267
00:51:48,250 --> 00:51:45,800
morning from there's a guy who set up

1268
00:51:50,410 --> 00:51:48,260
his server to take all the items that

1269
00:51:53,140 --> 00:51:50,420
sold the previous day and then rank them

1270
00:51:54,550 --> 00:51:53,150
as the highest so there's a filter you

1271
00:51:56,500 --> 00:51:54,560
know it's not every item but it's the

1272
00:52:00,630 --> 00:51:56,510
ones that brought a lot of money and

1273
00:52:04,650 --> 00:52:00,640
there's still things like Rolex watches

1274
00:52:08,350 --> 00:52:04,660
really expense reluck shuri cars

1275
00:52:10,060 --> 00:52:08,360
collectible guitars we have here those

1276
00:52:11,800 --> 00:52:10,070
things are still showing up at the top

1277
00:52:14,230 --> 00:52:11,810
of the list is the most expensive items

1278
00:52:17,440 --> 00:52:14,240
is sell on a regular basis on eBay Wow

1279
00:52:19,270 --> 00:52:17,450
now has there been any regrets on eBay

1280
00:52:21,850 --> 00:52:19,280
getting out of the live auction business

1281
00:52:25,690 --> 00:52:21,860
or was that was that just too much to

1282
00:52:27,400 --> 00:52:25,700
handle now as many years ago well for me

1283
00:52:30,310 --> 00:52:27,410
personally is a huge regret I love those

1284
00:52:33,790 --> 00:52:30,320
but you know they're back right Martin

1285
00:52:37,540 --> 00:52:33,800
know like we reintroduce live auctions

1286
00:52:39,760 --> 00:52:37,550
on eBay back a year or so ago I had not

1287
00:52:42,010 --> 00:52:39,770
known that I'd know of the to you know

1288
00:52:43,750 --> 00:52:42,020
live auctioneers kind of took over from

1289
00:52:46,090 --> 00:52:43,760
from there they're doing they're doing

1290
00:52:47,920 --> 00:52:46,100
well I hear yeah they are and then

1291
00:52:49,960 --> 00:52:47,930
there's a there's I think there's nine

1292
00:52:51,940 --> 00:52:49,970
auction platforms in total but

1293
00:52:54,490 --> 00:52:51,950
invaluable and live auctioneers are the

1294
00:52:56,890 --> 00:52:54,500
two big ones but I eBay's back at it

1295
00:52:59,920 --> 00:52:56,900
that's one yes I think so you'll see

1296
00:53:01,960 --> 00:52:59,930
you'll find them I'm thinking of auction

1297
00:53:05,800 --> 00:53:01,970
so when it comes to New England I know

1298
00:53:11,290 --> 00:53:05,810
that when I'm having another brain wash

1299
00:53:12,910 --> 00:53:11,300
and zip okay so it's not you know before

1300
00:53:16,660 --> 00:53:12,920
it was live auctioneers we plan for it

1301
00:53:19,560 --> 00:53:16,670
we partner with them who is the

1302
00:53:24,070 --> 00:53:19,570
auctioneer on the Cape that does all the

1303
00:53:26,290 --> 00:53:24,080
nautical stuff there yeah I know who you

1304
00:53:29,650 --> 00:53:26,300
mean been doing it for years and years

1305
00:53:31,960 --> 00:53:29,660
and years I know they're there stuff

1306
00:53:33,700 --> 00:53:31,970
shows up there's auctioneers across the

1307
00:53:35,590 --> 00:53:33,710
auction houses across the country that

1308
00:53:38,050 --> 00:53:35,600
are usual utilizing the new platform

1309
00:53:40,330 --> 00:53:38,060
it's been much improved so over time

1310
00:53:42,520 --> 00:53:40,340
technologies improve so you can submit a

1311
00:53:43,089 --> 00:53:42,530
bid in advance or you can live there

1312
00:53:45,700 --> 00:53:43,099
during the

1313
00:53:47,950 --> 00:53:45,710
action but no they've returned Wow how

1314
00:53:49,779 --> 00:53:47,960
about that yeah and they're there in the

1315
00:53:51,969 --> 00:53:49,789
inventory so you'll see them I know that

1316
00:53:53,589 --> 00:53:51,979
I still look for antiques and I still

1317
00:53:55,779 --> 00:53:53,599
find these you know you have to register

1318
00:53:57,880 --> 00:53:55,789
to you know be approved to bid and yeah

1319
00:54:00,489 --> 00:53:57,890
then you can submit a bid before during

1320
00:54:02,170 --> 00:54:00,499
the live auction itself Wow amazing well

1321
00:54:04,210 --> 00:54:02,180
it's been a lot of fun it's really good

1322
00:54:06,460 --> 00:54:04,220
to see you again and same here it's a

1323
00:54:08,380 --> 00:54:06,470
yeah it's been great thanks so much

1324
00:54:10,960 --> 00:54:08,390
my pleasure Martin or we'll have to have

1325
00:54:13,029 --> 00:54:10,970
you back on again sometime any time how

1326
00:54:14,229 --> 00:54:13,039
are you help all right take care see you

1327
00:54:18,759 --> 00:54:14,239
later

1328
00:54:22,450 --> 00:54:18,769
alright everyone so that's it and please

1329
00:54:24,910 --> 00:54:22,460
keep in mind we'll run these podcasts

1330
00:54:27,940 --> 00:54:24,920
when we can we have a couple lined up

1331
00:54:31,839 --> 00:54:27,950
and we'll be back I think within a

1332
00:54:35,859 --> 00:54:31,849
couple of weeks possibly talking about a

1333
00:54:38,319 --> 00:54:35,869
major artist Thomas Hart Benton the guy

1334
00:54:40,839 --> 00:54:38,329
who is writing that catalog resume hope

1335
00:54:43,299 --> 00:54:40,849
to have him on within the next few weeks

1336
00:54:45,010 --> 00:54:43,309
thanks so much and we'll talk to you